AWS Support Services

Efficient Support – Certified Professionals – Trusted Partner

On-Demand & Dedicated Support

AWS Technical Support
AWS Cost Optimization
AWS Monitoring and Support
AWS Security and Compliance
Database Migration and Maintenance
AWS DevOps Automation Services

$29Per Hour

On-Demand / Dedicated Support and Maintenance Services

As AWS Support and Consulting partner, we offer on-demand or dedicated support services with pay-as-you-go billing to manage and maintain your cloud infrastructure. We have a large team of certified AWS professionals who offer deployment, support and maintenance services. Amazon Web Services (AWS) platform is highly flexible, dynamic and scalable platform designed to support startups to large enterprise requirements. There are several organizations currently using AWS cloud platform but lack in-house specialized team of AWS professionals.

There are complex services with several applications, tools, classes, zones, etc. Which needs specialized skills and knowledge to properly design, deploy, manage and monitor to get the desired results. In order to manage and monitor such infrastructure either you need to have a certified AWS professionals in-house or AWS support service provider like Viana Labs which enables the same level of AWS support service experience as in-house team with unmatched quality.

Why Choose Us?

AWS Certified Cloud Experts
Hire the best on-demand or dedicated AWS certified expert for your cloud computing support
End-To-End Cloud Support Services
We offer compute, storage, database, migration, networking, security & management support
Flexible shared support or dedicated support its 24x7 without any long-term contract
Monthly Billing
As per the support used every month, hours are billed on first of new month

We Support On All AWS Services

  • compute
  • Storage
  • Database
  • Migration-Transfer
    Migration & Transfer
  • Networking-Content-Delivery
    Networking & Content Delivery
  • Management-Governance
    Management & Governance
  • Security-Identity-Compliance
    Security,Identity & Compliance
  • Developer-Tools
    Developer Tools
  • Customer-Engagement
    Notification Services
  • AWS Cost
    AWS Cost Management
  • Analytics
  • Internet Of Things
    Internet Of Things
  • Mobile
  • Machine Learning
    Machine Learning
  • Media Services
    Media Services
Amazon Web Services EC2
Amazon Web Services Lightsail
Amazon Elastic Container Registry
Amazon Elastic Container Services
Amazon Elastic Kubernetes Service
AWS Lambda
AWS Batch
AWS Elastic Beanstalk
AWS Serverless Application Repository
AWS Simple Storage Service (S3)
AWS Elastic File Service (EFS)
AWS S3 Glacier
AWS Storage Gateway
AWS Backup
AWS Relational Database Services (RDS)
AWS DynamoDB Service & Support
AWS Neptune
AWS Redshift
AWS DocumentDB
AWS Migration Hub
AWS Application Discovery Service
AWS Database Migration Services
AWS Server Migration Service
AWS Transfer for SFTP
AWS DataSync
AWS Snow family
AWS Virtual Private Cloud
AWS CloudFront
AWS Route 53
AWS API Gateway
AWS Direct Connect
AWS Cloud Map
AWS Global Accelerator
Amazon CloudWatch
AWS Auto Scaling
AWS CloudFormation
AWS CloudTrail
AWS Config
AWS OpsWorks
AWS Service Catalog
AWS Systems Manager
AWS Trusted Advisor
AWS Managed Services
AWS Control Tower
AWS License Manager
AWS Well-Architected Tool
AWS Personal Health Dashboard
AWS Identity and Access Management (IAM)
AWS Resource Access Manager
Amazon Cognito
AWS Secrets Manager
Amazon GuardDuty
Amazon Inspector
Amazon Macie
AWS Single Sign-On
AWS Certificate Manager
AWS Key Management Service (KMS)
AWS Directory Service
AWS Shield
AWS Artifact
AWS Security Hub
AWS CodeStar
AWS CodeCommit
AWS CodeBuild
AWS CodeDeploy
AWS Cloud9
AWS SNS Service management
AWS SES Service management
AWS SQS Service management
AWS SWF Service management
AWS Cost Explorer
AWS Budgets
Amazon Athena
Amazon EMR
Amazon CloudSearch
Amazon Elasticsearch Service
Amazon Kinesis
Amazon QuickSight
AWS Data Pipeline
AWS Glue
Amazon Managed Streaming for Kafka (MSK)
AWS IoT Core
Amazon FreeRTOS
AWS IoT 1-Click
AWS IoT Analytics
AWS IoT Device Defender
AWS IoT Device Management
AWS IoT Events
AWS IoT Greengrass
AWS IoT SiteWise
AWS Iot Things Graph
AWS Amplify
AWS Device Farm
AWS AppSync
Amazon SageMaker
Amazon Comprehend
AWS DeepLens
Amazon Lex
Amazon Polly
Amazon Rekognition
Amazon Transcribe
Amazon Translate
Amazon Personalize
Amazon Forecast
Amazon Textract
Amazon Elastic Transcoder
Amazon Kinesis Video Streams
AWS Elemental MediaConnect
AWS Elemental MediaConvert
AWS Elemental MediaLive
AWS Elemental MediaPackage
AWS Elemental MediaStore
AWS Elemental MediaTailor


For my cloud queries is Customer Account registration required?

Our customer account registration is important for us to serve our customer's with utmost commitment & priority. So click Create Support Ticket and complete the process of registration for Pay As You Go Support. Which will register your client account and enable you to raise any queries. We always recommend our clients to discuss with our cloud experts for any AWS queries, through chat or email about their requirements to get the complete understanding. We would be very happy to resolve all your business queries before the work is started and hours are logged.

Will On-demand support team be AWS certified?

Yes all our resources are AWS certified with specialised  area of expetise. If you are registered client with us you can alwasy ask the expert for their AWS certification.

How do we communicate & monitor my work with hired expert?

As we have the best and certified AWS cloud developers with us, we have our own Project Management System (PMS) where you will be able to monitor daily progress. You will have your separate login to use our PMS. You can create the tickets, assign work and take the follow up for your on-demand support through our systems. Our developers would be available via IM’s so that you can communicate faster.

How will my ‘hourly’ service logged?

On every ticket / work completion, team will mention the hours used. So you can easily monitor your work and hours utilization.

What is the lead time required to ramp up my cloud expert?

For your On Demand support cloud expert will be setting up quickly to initiate your work or project within a few hours of submission of your work ticket. Dedicated resource or team will be deployed, only when its a monthly 160 hrs on going long term contract.

How does Pay As You Go work?

We offers you a pay-as-yougo approach for AWS Cloud Support services. You pay only for the hours you used and without requiring long-term contracts. Our billing is similar to how you pay for utilities like water and electricity. You only pay for the support hours you consume, and once you stop using them, there are no additional costs or termination fees.

How is monthly billing done?

The billing structure is pretty simple and seamless. Your bill is generated on the actual hours you used for support service in a month and bill is generated around the first day of new month. Our per hour support services charges are $29 for hiring the on demand cloud experts. We accept payment via Paypal and also via bank transfer as soon the bill is generated.

What if I need to replace the developer working on the project?

We do not outsource your projects to any third party companies or freelancers. We have in-house AWS experts working on each project. In the case where you want a change of expert, send us an email and we will replace as per your requirements.

What if we need AWS certified dedicated team for long term support?

Yes we do provide long term/continual dedicated cloud support services. We kindly request you to communicate with us directly at with your requirement

When we hire dedicated team, will we have direct access?

Yes hiring a dedicated AWS expert on long term with monthly commitment of 160 hours for your support or turnkey projects. The team will work like your in-house team directly communicating through chat, email, calls or video calls as per your business requirements. .

For dedicated monthly support or customized turnkey projects, contact us now.

Hire Cloud Engineers and Consultants for Your Projects

We being a business at Viana Labs very well understand that not every project requires an entire team. There are certain tasks that can be completed within an hour while some take few hours and some days. So unlike other companies, we do not charge our customers for no reason. We offer highly flexible hiring option by which you can choose to avail our cloud developers in India on hourly basis or dedicatedly for a specific project. You will have direct access to the cloud developers team member and you can communicate freely with them for the time period you hire them.

Based on the exclusivity of the project, you can also choose collaborate with multiple cloud developer team members and create your own virtual team. You can choose to hire our cloud developer for migration, cloud architecture designing or any of the list of the tasks mentioned.

We have a large pool of certified and highly experienced cloud engineers who specialize in various cloud platforms and technologies to assist you with the required support. Our team will work like your extra pair of hands and work alongside your internal teams.

For more information regarding our Services, let’s talk.